May 10, 2012 | 4 Comments
Life may be viewed as one long, extended negotiating session, from the cradle to the grave. Learning how to negotiate and improve on interpersonal skills is an important part of business communication. Negotiation never stops. It is the way that individuals with differing values and interests find constructive ways to live and work together in ...
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Apr 16, 2012 | 4 Comments
If sales are the engine that drives your business, then good customer service and building a high level of customer satisfaction is the fuel. Your ability to satisfy your customers to gain customer loyalty is the critical determinant of your success in driving sales and growing your business. There are four levels of customer satisfaction, ...
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Apr 10, 2012 | 1 Comments
In my lifetime, I’ve given speeches to hundreds of thousands of people to audiences all around the world, but it didn’t always come easy to me. I spent years working on my public speaking and communication skills with a speech coach before I reached the level of speaking I’m at today. The ability to help ...
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Apr 5, 2012 | 3 Comments
What makes a good leader is the use of effective management skills such as spending 50 percent or more of their time listening carefully. Great leaders understand that some of the best leadership qualities entail listening to others with undivided attention. When was the last time you actually listened single-mindedly to one of your staff ...
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